This guide helps you resolve common issues with Capturly. Find your issue below and follow the steps to resolve it.
Cause: Gatekeeper is blocking the app.
Solution:
Solutions:
Solution:
Cause: Running on 32-bit Windows or incompatible version.
Solution:
Check these in order:
Physical connection
System recognition
Permissions
Restart Capturly
Other applications
Follow the same steps as microphone, plus:
Camera-specific checks
Windows-specific
USB considerations
Pre-flight check failures:
| Error | Solution |
|---|---|
| Insufficient disk space | Free up space or choose different location |
| Device unavailable | Reconnect device or select different one |
| Permission denied | Grant microphone/camera permissions |
| Device in use | Close other applications using the device |
Possible causes:
Prevention:
*_audio.wav directly[Date]/ subfolderVisit capturly.io/contact with: